This Purchase Policy applies purchase a ticket via Eventixusa.com

Our goal is to make your purchasing experience easy and safe, so we can get you on your way to live events as quickly as possible. The following is designed to ensure your satisfaction and understanding of the purchase process your tickets via Eventixusa.com

What is Eventix?

Eventix is a self-service online ticketing and event marketing platform. Eventix acts as the software company and agent that allows promoters to sell access to their events. When you purchase a ticket for an event that is located in the United States, then EVENTIX USA will be handling the transaction and collecting payment for the Event Provider.

Tickets obtained from unauthorized sources may be lost, stolen or counterfeit, and if so are void.

Ticket Availability

We sell tickets on behalf of promoterss, which means we do not set the ticket prices or determine seating locations or ticket availability. Seating charts reflect the general layout for the venue at this time. For some events, the layout and specific seat locations may vary without notice. Tickets are generally sold through several distribution points, including online, phone centers and box offices. Most distribution points generally access the same ticketing system and inventory. Therefore, tickets for popular events may sell out quickly.

Refunds and Exchanges

Before purchasing tickets, carefully review your event and seat selection. Policies set forth by Event promoters generally prohibit us from issuing exchanges or refunds after a ticket has been purchased or for lost, stolen, damaged or destroyed tickets.

You agree that you will not attempt to evade, avoid, or circumvent any refund prohibitions in any manner with regard to tickets you purchased. Without limiting the generality of the foregoing, you will not contact us to seek a refund or exchange from us when we are prohibited from providing one by its clients, and you will not dispute or otherwise seek a “chargeback” from the company whose credit card you used to purchase tickets from the Site. Should you do so, your tickets may be canceled, and we may, in its sole discretion, refuse to honor pending and future ticket purchases made from all credit card accounts or online accounts on which such chargebacks have been made, and may prohibit all persons in whose name the credit card accounts exist and any person who accesses any associated online account or credit card or who otherwise breaches this provision from using the Site.

If we issue you a refund for a ticket due to a canceled or postponed event, we will issue a refund of the ticket’s face value paid (or, for a discounted ticket, then instead the discounted ticket price paid) and, if purchased on eventix.com, all service fees.  Service fees may not be refunded for tickets purchased on eventixusa.com. In no event will delivery prices or any other fees or amounts be refunded. If a refund is issued, it will be issued using the same method of payment that was used to purchase the tickets. We will not be liable for travel or any other expenses that you or anyone else incurs in connection with a canceled or postponed event.

Canceled and Rescheduled Events

Occasionally, concerts are canceled or postponed. Should this occur, we will attempt to contact you to inform you of refund or exchange procedures for that concert. For exact instructions on any canceled or postponed concert, please check the concert information online or 

If an event is canceled, and the ticket you purchased through the Site is eligible for a refund, we will issue you a refund to the credit card that you used to purchase that ticket.

If the event was moved or rescheduled, the Event Provider may set refund limitations. Please Contact us for more information or to request a refund if you cannot attend the rescheduled event. Please make sure to include/provide your account number so we can expedite your refund if applicable.

Unlawful Resale of Tickets

Unlawful resale (or attempted resale), counterfeit or copy of tickets is grounds for seizure and cancellation without compensation. Certain maximum resale premiums and restrictions may apply in some states and we cannot be responsible for providing legal advice regarding resale or pricing of tickets. You are responsible for complying with all applicable ticket resale laws. We reserve the right to restrict or deny ticket purchasing privileges to anyone that we determine to be, or has been, in violation of our policies. Because we do not guarantee the authenticity of tickets purchased from any non-authorized third party reseller (such as brokers or individuals), we recommend that you purchase tickets directly through us, authorized partners or from the venue box office to ensure ticket authenticity. Tickets may not be used for advertising, promotions, contests or sweepstakes, unless formal written authorization is given by us.